If you haven’t been keeping up with the latest scandals to rock the sports blogging world, you may have missed the recent HBO special on the role of the Internet in the broader world of sports journalism, society and, well, seemingly everything else in the world. Earlier this week, Bob Costas welcomed Deadspin founder/editor Will Leitch to join what was likely pitched to him as a “panel discussion,” alongside renowned author H.G. “Buzz” Bissinger of Friday Night Lights and (somewhat out of left field, or whatever the appropriate football-related pun) Cleveland Browns wide receiver Braylon Edwards. What ensued on “Costas Now” was an ambush that bared no resemblance to any sort of discussion.

However, somewhere between the venomous expletive-laced tirades of “old-school Buzz” lies infinitely fertile ground for countless discussions relevant to modern media, blogging, the role of the Internet and what it all means for PR, marketing and the like. Instead of launching into a dissertation on the topic, take a look for yourself at some of the very cogent, passionate and revealing sentiments from some of the most popular sports blogs on the Web including Fire Joe Morgan (also featured in HBO segment intro), Every Day Should be Saturday, Awful Announcing and Leitch himself (also here). Mainstream journalists have also latched onto the story from Richard Sandomir at The New York Times to Aaron Barnhart of the Kansas City Star (alas, it’s on Barnhart’s…[gasp]…blog!).

So, take a read and form your own opinion. The number of angles from which can tackle this debate are infinite, but one thing is clear for PR professionals. The writing is (and has been) on the wall. Whether anyone likes it or not, blogs, if not the prevailing new media, represent a channel that cannot be ignored. Of course, we all already knew that. Wonder what kind of week Bissinger’s PR folks are doing today? Talk about an interesting “fly on the wall” situation.

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Steve Bonsignore
GCI Sports

This post also shares some really practical advice — like making sure to balance promotional tweets, conversational tweets, personal tweets and contests, as well as outbound and inbound tweets (i.e., it’s important to follow and listen, too). There’s a great list of Stuff to Tweet About and How to Tweet Without Losing Your Soul (i.e., save time). On that topic, we’re big fans of Tweet Scan, which lets you search for keywords in Twitter. Very helpful for monitoring what people are saying about your brand, your competitors and hot issues you care about.

Thanks, Tara. Great post.

“So where is the startup that is going to be my information filter? I am aware of a few companies working on this problem, but I have yet to see one that has solved it in a compelling way. Can someone please do this for me? Please? I need help. We all do.”

In a response to this post, Maple Leaf 2.0 seems to differ. Their stance is that TechCrunch just isn’t using the tools right. Another differing opinion comes from Alexander Van Elsa’s blog. (I like his stance best.) He posts that the truly cluttered sensation from ‘too many updates’ only affects the Tech elite. Most users are able to join the conversation when they like, then pop out and smell the roses of the real world.

My personal take on this?

Twitter has been the most recent addition to my social media mix. I had a hard time using the service at first, but after adding the Twitter Facebook application, having Twitter updates sent through my Google Talk (or GChat) account, and being more selective with the users I follow, I find I use it more.

As far as update overload goes, I think I had a taste of that with Twitter. When I first signed on I only followed my friends and co-workers (the few who have joined the service). I then decided to follow a few high profile bloggers on Twitter (who shall remain nameless) because I liked their blog and figured I’d want to see what they twittered about. This is where the trouble came. My Twitter page was always so busy that I found I couldn’t keep track of conversations and quickly lost interest. I think this is what Elsa was talking about in his post: the ‘tech elite’ I was following was too active for my lifestyle.

Just this week I decided enough was enough and I stopped following them. I find I get much more joy from the tool by keeping my feed to a smaller number of users who post at a rate I can handle. Only time will tell if I truly become an adopter of Twitter, but I’m willing to give it a shot.

Summary: If you are worried about information overload the answer is simple, edit-edit-edit. Keep your lists/feeds/subscriptions/follows down to manageable level.

• Utility: first and foremost, does it perform a valuable function for the user?
• Enchantment: does it keep people engaged and coming back for more?
• Community: does it facilitate conversation?
• Usability: does it have an intuitive and user-friendly interface?
• Multi-platform: is it compatible across personal pages, social networks, blogs, and mobile devices?
• Share-ability: does it allow people to spread the word?

What else makes a widget successful? Self-expression seems to be at the core of most. Some of the most popular widgets, such as Where I’ve Been, Slide, and iLike, are all designed around personalized storytelling. Call them what you want: vanity widgets, ego badges, blog-bling. The fact is that people crave tools that help them project their personal storylines. For instance, the Project Playlist widget is something I customized with my favorite music and have synched to my Facebook profile. It’s high in utility because it lets me advertise my taste in tunes. For me, the appeal isn’t the functionality. It’s what it says about me.

When developing branded widgets, marketers should consider how to harness peoples’ desire for expression and individuality. Think about their promotional needs first before you think about your own.

The gist of the game is that players take on the role of marine biologists conducting shark research. Participants select a virtual boat and crew and begin charting their course in search of great whites.  Here’s where it gets interesting: the game is virtual, but the sharks are real.  The shark movements in the game are controlled by real-world white sharks with GPS units attached to their fins.

This is a fascinating illustration of how alternate reality games can incorporate real-world situations and locations.  The game is also multiplayer, so participants compete with rival boats for research dollars and prestige. Players can even receive email and SMS alerts during the day when their boat is within range of an encounter. Kevin Slavin, Co-Founder of Area/Code (agency behind the project) talked about the success of this game and how it raised the bar for branded storylines.  On the surface, searching for sharks online doesn’t sound very compelling, but adding in the real-world element changes the entire dynamic. According to Slavin, the game has had a tremendous impact in engaging users and increasing participation and involvement in Discovery’s Shark Week. Props to the Area/Code team for a job well done.

Tom Nicholson of design firm Icon Nicholson made the point that online marketing is moving away from shooting arrows at people and more about providing services and experiences that enable customers to voice opinions, share stories and make informed purchasing decisions. As he put it, “the future of marketing is customer service.”

During a panel titled “Making Social Media and Marketing Work,” Jim Nail of TNS Media/Cymfony polled the audience on which marketing discipline should “own” social media. The results:

• 53% said Marketing
• 5% said PR/Communications
• 9% said Customer Service
• 33% said some new division that hasn’t been created yet

This isn’t surprising considering that the majority of people here come from the marketing/advertising side of the fence. Several conference panelists acknowledged that ownership shouldn’t be narrowed to one discipline. Creative agencies design exceptional content, but they aren’t equipped to monitor, fuel and sustain online conversations with consumers. PR agencies, however, are uniquely suited to build relationships and interact directly with the public online. My personal bias aside, I agree that a blended approach is necessary.

The bottom line is that conversational marketing needs to be a long-term commitment for marketers. It can’t happen in a limited, quick-hit fashion. And it shouldn’t be viewed as just another channel to exploit and wrap an ad campaign around. At last year’s Ad Age Digital Marketing Conference, many attendees were still reacting to social media topics with questions about risk, metrics, conversion and ROI. I’m not seeing that here today. My sense is that the majority of marketers and agencies in attendance “get it” and are moving beyond experimentation to making social media a central component in the mix.

Key points about content included:

• Ownership: Ogilvy Entertainment’s Doug Scott made the point that “brands should own content rather than rent it.” His reasoning is that the Web gives brands a platform to create long-term engagement with consumers vs. the quick burst model of display ads and 30-second spots. Once display ads are gone, they are gone…whereas branded content lives online forever. I agree with his POV, but would add that marketers must be willing to experiment and fail. Brands turning into media properties overnight is no easy task (a la Bud.tv).

• Quality: Nothing new here, but the point was hammered home: creating exceptional content must remain the top priority. Relying on distribution and promotion will only make a campaign go so far. Frank Cooper, VP of Marketing for Pepsi, commented that “there’s a lot of roadkill out there” when it comes to online video (both professional and user-generated). He talked about the importance of finding the right producers, writers and actors who can create compelling, relevant content that’s built for web consumption and sharing.

  As my colleague Rachelle Spero always says, “comedy can’t be cooked up in a corporate conference room. If you want to be funny, hire a comedian.” Daman Wayans, founder of WayOut TV (“Living Color 2.0” as he calls it) echoed this POV during a panel titled “Talking Talent.” Wayans said the vast majority of UGC is actually LGC – or “loser-generated content.” His message to brands: work with the pros who know how to source, produce or filter content that’s going to resonate and be passed along in an exponential fashion.

• User Experience: several speakers stressed that the internet can’t just be another medium for repurposing TV content bits. The web enables community and dialogue, therefore storylines should involve consumers and be as participatory as possible.

I’m looking forward to Day 2, which has an awesome line up of speakers including NBC Universal CEO Jeff Zucker, David Armano of Critical Mass, and Tom Nicholson, founder of interactive agency Icon Nicolson.

“Yahoo is combining users’ votes with information it gathers from its Internet search service, so that when search traffic spikes for an item or topic, it will get more ‘buzz.’ Yahoo editors, not computer programs, will decide whether an item will be placed on the portal’s front page, which receives more than 90 million visitors in the United States each month.”

BusinessWeek.com also weighed in with a story this morning clarfiying more specifics on how users will interact with Buzz:

“More than 100 major news sites have agreed to place Yahoo “Buzz Up” buttons next to their articles and other content. The partners include Gannett’s (GCI) USA Today, News Corp.’s (NWS) Wall Street Journal, and Time Warner’s (TWX) Entertainment Weekly. A click on the button is tallied as a user endorsement and sent to Yahoo’s Buzz page. Those with the highest scores are considered for placement on Yahoo’s front page. But Yahoo is retaining some editorial control: An internal team will have final say over the stories featured on the main home page. Yahoo says this is to guard against articles deemed lewd, violent, or capable of exposing the company to legal liability…”

Can a service like this really work? What are the implications for businesses that (as a result of Buzz) appear at the top of search results? A demonstration by Yahoo proved to have a surprisingly weighty outcome. An excerpt from the aforementioned NYTimes.com article states:

“In a test of the service this year, Yahoo linked from its front page to content from Esquire magazine for just three hours. In that brief period, traffic to the Esquire.com site, which already allows users of Digg and Reddit to vote on its stories, doubled for the month.”

So the real question is: Will online customer relations now be a company’s SEO strategy?

Services like this one just further implicate that companies must take an interest in what is being said about their brand online. The example above shows a positive spike for Esquire, but what if there were an article about a brand or service that wasn’t so popular? Could developments like these keep your client forever buried in search results?

On February 12, I attended a Sports Marketing 2.0 Summit in New York City hosted by Pat Coyle, Executive Director of Business for the Indianapolis Colts. The concept of a sports marketing summit itself is not unique. How it came together, though, is distinctly “2.0.” Nearly 60 communications and technology professionals met in Manhattan, many of them for the first time. Most had come to know Pat through his blog at PatCoyle.net which discusses issues in sports marketing now that “fans are in charge.” Pat also created his own companion social network at Sportsmarketing20.com using a platform from Ning.

Over the course of a half day, there were panel discussions on measurement, engagement, communication and socializing that included representatives from a host of technology, sports and marketing entities from Rick Wolf (Business Development, RotoWorld/NBC) to Takkle.com CEO David Birnbaum to Hooman Radfar, founder of widget giant Clearspring Technologies. Conference attendees included ad agencies, companies developing social networking platforms and technologies, email marketers, as well as representatives from individual teams (New York Jets, Washington Redskins) and leagues (NBA, NFL).

Overall, it was a great learning experience and more (albeit unnecessary) evidence that the environment for marketers has changed. Many discussions centered on how to engage consumers online, how to measure engagement, how corporate sponsors can integrate content and monetize their online efforts and ways we’re interacting with certain technologies. A solid summary is offered by event attendee Brian Litvack from wRECK Sports here.

Below are a few other interesting examples of engagement referenced during the course of the day. I’ve got a complete list of attendees and would be happy to further discuss with anyone interested.

Dunder Mifflin Infinity: virtual home for fans of NBC’s “The Office”

Takkle.com: bringing the challenge concept to life with high school athletes

NBA.com Suns: an NBA franchise offers fans a peek inside the locker room

MyColts.net: Online community for Indianapolis Colts fans

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Steve Bonsignore
GCI Sports

Many companies are also experimenting with social networking for internal communications. IBM’s “Fringe” network lets its employees connect and share information on a global level. Oracle’s internal social project called “Connect” has been a huge success since its launch last summer. Security and control are the main reasons companies opt for their own private networks. The idea of having proprietary information hosted on Facebook or another third-party community is still a risky proposition for many organizations.

But how can corporations – especially those with limited technical development capabilities – launch an internal social network with the power and simplicity of Facebook? Enter “WorkBook” – a secure, server-based software that combines all the capabilities of Facebook with all the controls of a corporate environment. Workbook let’s employees upload files, post comments, and create discussion groups with no danger of the information leaking outside the organization or access being granted to unauthorized personnel.

While it sounds slightly anti-Web 2.0 to build a locked-down environment, the fact is that security is a very real issue. Workbook just launched in December, so it will be interesting to see its evolution in 2008. My guess is that many organizations will consider moving to this type of service vs. depending on third-party sites for internal collaboration.